FAQ

Parties of six or fewer may book an appointment for a public tour and tasting experience.

*Note* If your party is larger than six, please see, “How do I schedule a private tour?”

Public tour/tasting appointments are one hour and fifteen minutes long, and are available seven days per week for $65 per person. The first tour begins at 9:30AM, and the last tour begins at 2:30PM. Reservations are available online at our Visit page, or over the phone at (707) 942-4558. If you leave a voicemail, we will return your call within 24 hours.

For all reservations, please have the following information ready:

• First and last name of primary guest
• E-mail address where we may send confirmation
• Cell phone number where we may reach the guest on the day of the tour
• Credit card number and expiration date
• We also love to know where you are from and if you are celebrating a special occasion

Yes, absolutely. Parties of one may be reserved on the CellarPass booking site or by calling 707-942-4558.

Private tour/tasting appointments are available on a limited basis for parties of up to 12 guests, Sunday through Thursday first thing in the morning. Parties of seven or more are considered “large parties” and must contact the winery directly to book a private tour and tasting. Please note that large parties may not join a public tour.

In order to reach a reservationist for this kind of reservation, please contact us by e-mail or phone at visitorcenter@schramsberg.com, or (707) 942-2414. It is not possible to book a private appointment via our website.

Due to the heavy volume of requests that we receive, please allow our staff at least 24 hours to reply. Additionally, please be advised that we are available to handle these requests Monday-Friday.

The tour and tasting fee is applicable regardless of wine purchase.

Click here to reset your password: https://shop.schramsberg.com/FORGOT.AMS

Enter the email address we have on file and select “continue”, and a new custom password will be emailed to you.

On the upper right corner of our website, click on  ‘Account’ link or select this link: https://shop.schramsberg.com/PROFILE.AMS

Enter in your email address and your custom password (case sensitive).

Our use permit does not allow us to host private events.

Visitors may split a tasting, but each guest will still be required to pay the standard fee. No discount will be offered for a split-tasting.

We are unable to accommodate pets. Only service animals are permitted.

Schramsberg and Davies Vineyards stands behind every bottle we sell directly to customers. If you purchased a bottle directly from either Schramsberg or Davies Vineyards, and find that the wine is damaged or flawed, please contact the tasting rooms at (707) 942-2419, 707-709-4252 or support@schramsberg.com for return instructions.

All visitors must be 21 years of age. We are unable to accommodate children or babies.

All tour and tasting appointments require a fee per person fee regardless of participation in tasting. We are happy to offer non-alcoholic beverages for individuals who do not drink wine.

Schramsberg Vineyards is closed on Thanksgiving Day, Christmas Day, and New Year’s Day.

Yes, all parts of the tour and tasting experience are wheelchair accessible.

Unfortunately, due to the restrictions in our use permit, we are unable to offer a tasting-only experience. Tastings must take place in conjunction with a tour, by appointment only.

Please note that we receive a very large number of calls and e-mails throughout the day. We are committed to addressing the needs and questions of each guest thoroughly, and so we sometimes find ourselves on lengthy calls. If you called the winery and were unable to reach one of our staff members, please leave a voicemail so that we can reply within 24 hours, or email us at  visitorcenter@schramsberg.com.

Be sure you are entering the latest password emailed to you. If you have requested it more than once only the most recent one will work. Passwords are case sensitive and include both numbers and letters. Make sure your Caps Lock is turned off. Be sure you are entering the correct numbers and letters (e.g. “0” is zero, “l” is the lowercase letter L, etc.)

No. An adult signature is required for all wine shipments. We recommend shipping to a business address, if you can’t be sure that you will be home to receive the order.

Yes, please select “Will Call at the Winery” on the online shopping cart, to pick up your order at the winery. You will be contacted to confirm when the order can be available.

Yes. Someone 21 or older must sign for any package that contains alcoholic beverages.

Each state in the U.S. has its own set of laws regarding shipping wine into it. To see what your state’s laws are, go to the Wine Institute’s website: https://wineinstitute.org/our-work/compliance/dtc/

For instructions on how to redirect FedEx shipments, click here. If your package was shipped using a different carrier, then please contact our Direct-to-Consumer Support Department at 707-942-2460. We can usually contact the courier and request the order be sent to an alternate address for a nominal fee of $20. We cannot redirect from one state to another. If this is a non-FedEx club shipment, please can contact our club business office at 1-888-829-1980.

Many variables may impact the delivery date, including the shipping options chosen and processing time.

During extreme temperature events (both hot and cold), shipments may be delayed in order to protect the wine.

If you need expedited shipping, please call us at 800-877-3623 (weekdays) or 707-942-2419 (weekends) and we will make every attempt to assist.

Orders take 24 – 48 hours to process before shipping. We do not process orders over the weekend.

At our discretion, orders placed on Wednesday through Sunday may NOT ship until the following Monday or Tuesday. If you need expedited shipping, please call us at 800-877-3623 (weekdays) or 707-942-2419 (weekends) and we will make every attempt to help out. Orders take 24 – 48 hours to process before shipping. We do not process orders over the weekend.

We are currently unable to ship to the following states: DE, IN, LA, MS, RI, UT.
Shipping restrictions apply in the following states (contact the winery for more details): AL, AR, AZ, GA, KS, SD

Exposure to extreme temperatures has been proven to damage wine. In an effort to maintain our high standards of quality, we may only offer 2-Day Air shipping for some states through the online site. Additional shipping options (overnight, delayed, ground or FedEx cold chain shipping) may also be available by contacting the winery directly at 800-877-3623 (weekdays) or 707-942-2419 (weekends).

We recommend that you ship your wine order to a business address, as an adult signature is required for delivery.

In most cases, we utilize FedEx for club shipments. For instructions on how to redirect FedEx shipments, click here. If your package was shipped using a different carrier, then you can contact the club business office at 1-888-829-1980 to request a redirect your club shipment. We can usually contact the courier and request the order be sent to an alternate address for a nominal fee of $20. We cannot redirect from one state to another. If it is not a FedEx or club shipment, please contact our Direct-to-Consumer Support Department at 707-942-2460.

Click here to reset your password: https://shop.schramsberg.com/FORGOT.AMS

Enter the email address we have on file and select “continue”, and a new custom password will be emailed to you.

On the upper right corner of our website, click on  ‘Account’ link or select this link: https://shop.schramsberg.com/PROFILE.AMS

Enter in your email address and your custom password (case sensitive).

You must be an active club member having received at least one shipment prior to doing your first club tasting.

Club benefits are not transferrable; club member must be present to use them.

To make changes to your account, you can sign on into your account here, call the club business office at 1-888-829-1980, or email us from your registered email account to clubs@schramsberg.com.

Standard ground shipping is included in the price of your club shipments for states within the continental U.S. Club members in AK and HI pay a shipping fee of $25 per club shipment. Cellar and Davies Club members who request to be upgraded to 2-day or temperature-controlled shipping will be charged $15, while Jack & Jamie’s and Riddler’s Circle club members will be charged $25.

Please contact the club business office at 1-888-829-1980 to arrange to have us reship it to you during a time frame when you will be available to sign for it. Reshipping the package will incur a nominal fee of $20 (for ground shipping). If you opt not to reship it, we will refund your previously charged club fee minus a $20 restocking fee.

Yes, your local tax will be assessed to each club shipment (with some state exceptions).

We carefully time each shipment to avoid inclement weather, and may decide to adjust the schedule at any time to protect the wine. We want each shipment to arrive to you in pristine condition! Tentatively, you can usually plan on shipments to be sent the second week of February, April, October and the first week of December.

Your card is charged 7-10 days prior to each shipment to allow time for processing and packaging at our warehouse.

Be sure you are entering the latest password emailed to you. If you have requested it more than once only the most recent one will work. Passwords are case sensitive and include both numbers and letters. Make sure your Caps Lock is turned off. Be sure you are entering the correct numbers and letters (e.g. “0” is zero, “l” is the lowercase letter L, etc.)